We print your letter on quality paper and then put it in a white envelope with no branding and postage. This envelope will then be deposited at the sorting center of the post office. We use the traditional UK postal network, so your mail will be delivered within 1-3 days, depending on the delivery method you choose. For the sendings abroad, this delay can vary and be longer according to the reactivity of the local postal network.
All the letters we receive before 5pm will be printed and mailed the same day. The processing time of the sorting center of the post office can then vary but is generally 24 hours maximum to send all your mail.
Yes, you have two options. Option 1: You opt for a monthly subscription without commitment. This will allow you to send several mailings each month while saving money compared to a normal mailing. 2: You can also opt for a non-subscription offer. After your first mailing, you will receive a discount of about 30% on all your future mailings from your account.
2nd class mail Second Class mail in the UK is a cost-effective postal service for sending letters, offering delivery within 2-3 working days. 1st class mail First Class mail in the UK provides priority delivery for letters, typically arriving the next working day after posting.
Yes, you can import a file in .pdf or .html format. Your file will then be printed and posted.
Yes, you can send your mail anywhere in the world. The delivery time abroad varies according to the country and we cannot guarantee the good reception of your mail as soon as it leaves the territory.
The TopLetter subscription offers discounted rates for sending your mail online. Try our 48-hour TopLetter subscription trial for just £1.00 for standard delivery, £1.60 for tracked delivery, and £2.10 for registered mail. At the trial's end, it automatically converts to a monthly subscription at £35.00 including taxes. With this subscription, you can send approximately £40 worth of mail per month, saving over £5 on bulk mailings! Enjoy unlimited access to your customer account, featuring a library of letter templates and images, a digital address book for all your recipients, mail tracking, a secure storage space for your mail and documents, and dedicated customer support to assist you with your mailings.
TopLetter proposes a promotional offer to try the subscription for a period of 48 hours for only £1.00 (2nd class mail) and £1.60 (1st class mail). At the end of your 48 hour trial period and without any action on your part, it will be automatically renewed as a subscription at the rate of £35.00 per month. This subscription is without commitment of duration. You can unsubscribe whenever you want and without justification by following this link. Our pricing conditions are available for consultation here..
You can cancel your subscription at any time on the Cancel page. Simply enter the email address you used to sign up and submit. Your account will be terminated immediately and you will no longer be charged the monthly payment. If you don't remember which email address you used to sign up or are having trouble cancelling your account, contact us by email [email protected] or phone 0 800 991 159.
Your credentials to log in to your customer account were sent to you by email on the day you placed your order. If you can no longer find your credentials, go to this page Forgotten Password. or contact one of our advisors by phone or email at [email protected].
You can reach our customer service from Monday to Saturday by e-mail at [email protected] or by phone at 0 800 991 159.
No, our envelopes are not branded. Your recipient will not receive any advertising, only your mail. He will receive a traditional white envelope and will not see that the mail has been mailed by Topletter.
If your mail has not been delivered to your recipient, there may be several reasons. Check that your recipient's address is correct. If you made a mistake, you can resend a new mail directly from your subscriber account, or contact our customer support. Then, it happens in rare cases that the post office encounters problems of routing (lost mail, deposit at the wrong address). In this case, we will resend your mail upon request at no extra cost.
No. topletter is a private and independent company, entirely separate from the Royal Mail. topletter is an intermediary which proposes a service of edition, printing and sending of letters from your home, without moving you. Your letters are printed in UK and are then posted via the classic postal network which takes care of the routing and returns the information on your mail to us.
If you are not completely satisfied with our services or if we have encountered a problem with the printing or mailing of one of your mailings, you can send us a request for a refund at contact@topletter. However, we cannot accept refund requests for mailings that could not be received due to the absence of your recipient on the day of delivery, or due to a wrong address. Topletter.io is an intermediary that takes care of the printing and sending of your mail via the UK postal service, but cannot be held responsible in case of delay, loss, damage or return of a mail to the sender.